Introduction

Welcome to Experiential Life, a platform dedicated to providing information, resources, and community support to parents and caregivers raising neurodivergent children. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and app. We are committed to ensuring that your privacy is protected. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

  • Registration Information: When you register for an account, we collect personal information such as your name, email address, phone number, location, and demographics.
  • Payment Information: For paid memberships, we collect payment information such as credit card details. This information is processed by third-party payment processors and not stored by us.

Usage Data

  • Activity Information: We collect information about your interactions with our website and app, including the content you view, the features you use, the searches you perform, and the questions you ask in the community forum.
  • Device Information: We collect information about the device you use to access our services, including IP address, browser type, operating system, and mobile device identifiers.

Communications

  • Messages and Interactions: We collect the content of messages, posts, and interactions within the community forum and during webinars, support groups, and other events.

How We Use Your Information

Service Delivery

  • To provide and improve our website and app services.
  • To personalize your experience based on your interests and preferences.
  • To process your membership and payment transactions.
  • To send you notifications, reminders, and updates related to our services and events.

Community Engagement

  • To facilitate communication and connection within the community forum.
  • To host interactive webinars, support groups, and other events.

Research and Development

  • To analyze usage data and improve our services.
  • To develop issue briefs and reports for decision-makers in the United States.

Marketing and Communication

  • To send you promotional materials and updates about new features, resources, and events (you can opt-out at any time).

Data Sharing and Disclosure

Third-Party Service Providers We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, email service providers, and analytics providers.

Legal Requirements We may disclose your information if required by law, such as in response to a subpoena or similar legal process, or to protect the rights and safety of our users and others.

Aggregated and Anonymized Data We may share aggregated and anonymized data with partners, researchers, and decision-makers to inform policies and practices related to neurodivergent children and their caregivers.

Cookies and Tracking Technologies

  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website and app. Cookies are small data files stored on your device that help us understand your preferences and improve our services. You can control the use of cookies through your browser settings.

Embedded content from other websites

  • This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Security

We are committed to protecting your information. We implement appropriate technical and organizational measures to secure your personal data from unauthorized access, disclosure, alteration, or destruction.

Your Rights and Choices

  • Access and Correction: You can access and update your personal information through your account settings.
  • Deletion: You can request the deletion of your account and personal information.
  • Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the emails we send.

Children’s Privacy

Our services are intended for parents and caregivers and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and app. Your continued use of our services after any changes become effective constitutes your acceptance of the new Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@Experiential-Life.com.

Effective Date: 7/11/2024